At the moment, the app has so much information that people feel overwhelmed. Users can’t identify how they are doing across their domains. We got this data CS team, the product team, and speaking with the customers ourselves.
For getting any data, people need to wander around the app, click in different pages. If is the beginning of their journey, this is not easy.
At the moment, getting to share key info and progress needs some manual work. Automatise it would be a huge win.
For enterprise customers (with 1000+ domains) is difficult to have an overview.
Create an ‘at a glance’ dashboard where customers can see key items and overall status in one place. And then from there see where they need to go next.
Helping users to clearly see where they are and where they need to go.
The version needs to be an MVP, so Dev team can build it in one sprint.
Cyber Security, Saas, Tech
Product design from research to conception.
It took around 4 weeks to be done and signed off.
Interviewing through calls with CS.
Speaking with different customers, we saw favourite features, where they spend their time, things they missed… and what they would like to achieve within their company by having a dashboard.
Looking at the current data.
Creating user stories & hypothesis.
Once we have the numbers and the data, we won’t only create user stories. Also we’ll add reasons and ideate solutions. And we will set a baseline and define how success looks like.